Are there any set-up fees?
There are no self set-up fees for the Retail Starter and Retail Advanced plans. For the Retail Enterprise plan, we may need to build new features and complete integration with your bespoke systems.
What are the next steps and is it easy to set-up?
We have made it as simple as we could for you. Once you click ‘Sign Up’ button, you fill in a simple form that collects basic information about your business. Once you fill this in, you complete the sign up by completing a direct debit mandate for the commission on sales made. Once we process your order, we will quickly ...
Can I connect my stock inventory system?
Yes. If you are a retailer that has your stock on an excel spreadsheet you can easily upload your products. If you use Sage One or Xero or have bespoke integration you can also connect your cloud or IT inventory system to Mercury Order.
What inventory systems can I connect to?
Currently, you can connect Sage One and Xero to our platform.
Can I set up click and collect?
Yes. It is very easy to set up. Just enter your collection options and customers can either pay before collection or pay instore.
Can I set up click and collect for multiple store locations?
Yes. You can easily add your different store locations during set-up. At checkout customers will choose the available collection locations.
Can I offer delivery?
Yes. With Mercury Order Retail, it is very simple. Simply input your delivery hours and information, and customers can choose a delivery slot before they start shopping or at payment stage.
Is Mercury Order PCI Compliant or PCI Certified?
Yes. It is certified Level 1 PCI DSS compliant. This means all your data and customer information are secure. We use Stripe as our payment processor and we don’t store any of your customer card data.
Do I have to sell the same products I have in-store?
No. You can choose the products you wish to sell online.
Can I add/edit product information and images?
Yes, within the platform you can edit information and upload new images. We recommend keeping them all square 200px X 200px.