Frequently Asked Questions

You ask, we answer

Frequently Asked Questions

You ask, we answer

Below we have listed our most frequently asked questions. If you find your question is not listed below, please do not hesitate to contact our team – we will be more than happy to assist you.


What are the next steps and is it easy to set-up?2020-07-29T12:33:31+00:00

We have made it as simple as we could for you. Once you click ‘Sign Up’ button, you fill in a simple form that collects basic information about your business. Once you fill this in, you complete the sign up by completing a direct debit mandate for the commission on sales made.
Once we process your order, we will quickly set up your online store and you will receive login details, a password and set-up instructions. This is usually completed on the same day or next working day.
Once logged in, you can complete the setup including the importing of products and completion of your store information. Once done, you can make your site live and start trading.

Can I connect my stock inventory system?2020-07-29T12:32:23+00:00

Yes. If you are a retailer that has your stock on an excel spreadsheet you can easily upload your products. If you use Sage One or Xero or have bespoke integration you can also connect your cloud or IT inventory system to Mercury Order.

What inventory systems can I connect to?2020-07-29T12:34:32+00:00

Currently, you can connect Sage One and Xero to our platform.

Can I set up click and collect?2020-07-16T15:24:31+00:00

Yes. It is very easy to set up. Just enter your collection options and customers can either pay before collection or pay instore.

Can I set up click and collect for multiple store locations?2020-07-16T15:24:31+00:00

Yes. You can easily add your different store locations during set-up. At checkout customers will choose the available collection locations.

Can I offer delivery?2020-07-16T15:24:31+00:00

Yes. With Mercury Order Retail, it is very simple. Simply input your delivery hours and information, and customers can choose a delivery slot before they start shopping or at payment stage.

Is Mercury Order PCI Compliant or PCI Certified?2020-07-16T15:24:31+00:00

Yes. It is certified Level 1 PCI DSS compliant. This means all your data and customer information are secure. We use Stripe as our payment processor and we don’t store any of your customer card data.

Do I have to sell the same products I have in-store?2020-07-16T15:24:30+00:00

No. You can choose the products you wish to sell online.

Can I add/edit product information and images?2020-07-16T15:24:30+00:00

Yes, within the platform you can edit information and upload new images. We recommend keeping them all square 200px X 200px.

What payment provider do you use?2020-07-16T15:24:30+00:00

We use Stripe as it is easy to set up for you and provides you with full control to connect to your business bank account.

How long do I wait to get customer payments into my account?2020-07-16T15:24:30+00:00

Monies arrive into your Stripe account once approved and you can transfer the monies to your business bank account. Your first Stripe payment is normally 7-14 days after your first successful transaction, after that you can select to receive them either 7 days after the transaction has been processed or on a weekly or monthly basis.

Can I use my own domain name?2020-07-29T12:35:09+00:00

Yes, you can. As standard your domain will be a subdomain, e.g. yourstorename.mercuryorder.com. However, if you want to use your own domain, we can set that up for a minimal fee.


Are there any set-up fees?2020-07-21T13:19:27+00:00

There are no set-up fees for the Retail Starter and Retail Advanced plans. For the Retail Enterprise plan, we may need to build new features and complete integration with your bespoke systems.

Are there any transaction fees?2021-03-12T16:32:07+00:00

You only pay a small percentage on the sales that you make.
For more information call us on 00 44 287122 8820

What are your hosting and bandwidth fees?2020-07-16T15:24:17+00:00

There are none. All Mercury Order plans include unlimited bandwidth hosting for free.

How much does Mercury Order cost?2021-03-12T16:38:31+00:00

Mercury Order is based on usage and there is no self set up fee.


Will my site be SSL secure?2020-07-16T15:23:58+00:00

Yes. All sites have an SSL certificate and include daily backup service.

Still have questions about Mercury Order?

Still have questions about Mercury Order?

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